Privacy policies

According to the law of protection of personal data 1581 of 2012 of Habeas Data, it is important to be aware of the following:

By accepting the legal terms and conditions, you indicate that you know and authorize in a prior, express and informed manner to ICYE COLOMBIA, so that your personal data may be stored and used in order to achieve an efficient communication during the present procedure or activity and authorize in the same terms, that such information may be treated in accordance with the provisions of Law 1581 of 2011 and its Regulatory Decrees.

You have also been informed about the Policy for the Protection of Personal Data available on this site, which includes consultation and complaint procedures that allow you to enforce your rights to access, knowledge, consultation, rectification, updating, and deletion of data.

ICYE COLOMBIA declares that it protects the data provided by its exchangers under the provisions of the regulations governing the right to HABEAS DATA and informs the exchangers interested in being part of the program through the completion of this form, that they have the following rights:

  1. To know, update and rectify your personal data.
  2. Verify the authorization granted.
  3. Be informed about the use that has been given to their personal data.
  4. File complaints before the Superintendence of Industry and Commerce.
  5. To revoke the authorization and request the elimination of any data when he/she considers that his/her rights have not been respected.
  6. Access free of charge to the personal data that you voluntarily and through this form decide to share with ICYE COLOMBIA.


1.1. Form of collection of the personal data of the Exchangers:

The collection of personal data of potential users and exchangers of ICYE COLOMBIA, will be carried out in the following ways:

  1. By automatically storing the data of users who access the ICYE COLOMBIA platform through the use of cookies. Some of the data that can be stored automatically are the URL, the browser used, IP address among others.
  2. Through the exchange of emails.
  3. Through access to the company’s Web pages.
  4. Through telephone calls.
  5. Through events carried out by ICYE COLOMBIA.
  1. Mediante el almacenamiento automático de los datos de los usuarios que acceden a la plataforma de ICYE COLOMBIA por el uso de cookies. Algunos de los datos que se pueden almacenar automáticamente son las URL, el navegador utilizado, dirección IP entre otros.
  1.  Mediante el intercambio de correos electrónicos.
  1. A través del acceso a páginas Web de la compañía.
  1. A través de llamadas telefónicas.
  1.  Mediante eventos realizados por ICYE COLOMBIA.


The Personal Data collected by ICYE COLOMBIA, are included in a Database to which the authorized personnel of ICYE COLOMBIA has access in the exercise of their functions, warning that in no case is authorized the processing of information for purposes other than those described herein, and that they are communicated to the Holder directly at the time of collection at the latest.

In accordance with the above, the purpose of processing the personal data of Users are:

  1. Collect personal data and incorporate and store it in our database.
  2. Sort, catalog, classify, divide or separate the information provided.
  3. Use the data provided as part of internal company strategies.
  4. Keep historical records of the company and maintain contact with data subjects.
  5. Verify, check or validate the data provided.
  6. Study and analyze the information provided for follow-up and improvement of service and attention.
  7. Deliver the information collected to third parties with whom the company contracts the storage and management of personal data, under the standards of security and confidentiality to which ICYE COLOMBIA is obliged as contained in the relevant laws.
  8. Celebration, execution and management of proposals and contracts for the services provided.
  9. Sending communications through any channel including, social networks, text messages, push notifications, email, phone call, etc., related to the corporate purpose of ICYE COLOMBIA.
  10. To provide the services offered and/or contracted in an adequate manner and with excellent quality.
  11. Provide users with the necessary information, through the website and / or face to face.
  12. To carry out processes within the organization, for operational development and/or systems administration purposes.
  13. Provide services and follow-up according to the particular needs of the user, in order to meet their specific needs.
  14. To keep a historical record of the information, with the purpose of user satisfaction, developing analysis on interests and needs, thus providing a better service.
  15. Carry out market strategies by studying user behavior, personalizing presentation and service.
  16. Conduct satisfaction surveys and offer or recognition of benefits of our loyalty and service program, to qualify the service and attention through the channels provided for it.
  17. Carry out the necessary activities to manage requests, complaints and claims from users of the organization or third parties; and direct them to the areas responsible for issuing the corresponding responses.
  18. Submit reports to the inspection, surveillance and control authorities, and process the requirements made by administrative or judicial entities.
  19. Accounting, economic, fiscal and administrative management of users.
  20. Conservation of the information for the terms established in the Law, especially the one referring to the information of the books and papers of the merchant that must be stored for a period of ten (10) years, as established in article 28 of Law 962 of 2005.
  21. Accounting, economic, fiscal and administrative management of users.

Accounting, economic, fiscal and administrative management of users.
Preservation of information for the terms established by law, especially with regard to information from the books and papers of the merchant to be stored for a period of ten (10) years, as provided in Article 28 of Law 962 of 2005. To forward information to the Data Processors to facilitate and improve the quality of ICYE COLOMBIA’s service


To improve your experience and for the proper functioning of the experience we ask to know the following data:

  • Correo. Para entregar información.
  • Cédula. Como método de identificación.
  • Teléfono. Para contactarlo con el fin de brindar y solicitar información.
  • Dirección. Para saber su ubicación exacta.

Cookies and other technologies

You expressly acknowledge and accept that ICYE COLOMBIA may use a behavioral tracking system through the use of “cookies” and/or other similar tracking technologies.

These technologies are used in order to know the interests and behavior of those who visit or are users of our website and, thus, to better serve them or provide them with related information. We also use the information obtained through cookies to analyze the pages navigated by the visitor or user, the searches performed, improve our initiatives, show advertising or promotions, banners of interest, news about ICYE, improve our content offer, personalize such content, presentation and services, as well as promote and enforce the rules and security of the site; also to count and corroborate registrations, user activity and other concepts for contractual agreements, always having as objective of the installation of cookies, the benefit of the user who receives it, and which will not be used for purposes unrelated to ICYE. We also store cookies in order to offer a more interactive experience on the site, based on the user’s actions.

Your personal data obtained through these technologies will not be transferred to third parties in a manner different from those described in this Privacy Statement.

Additionally, you may find “cookies” or other similar systems installed by third parties on certain pages of our websites or used by advertisers outside ICYE.

Please note that the installation, permanence and existence of cookies on your computer or device depends on your exclusive will and can be eliminated whenever you wish. You can configure your cookie preferences from your browser.

In this sense, you can at any time delete cookies stored on your computer or device.